The Xiqu Centre is open to everyone. All public facilities are fully accessible for wheelchair users and people with physical disabilities. We also offer a range of access services for other patrons with disabilities. If you or your group have specific needs, please let us know when you book your ticket or sign up for a tour or other event and we will do our best to offer the required access services or accommodation. If you have enquiries during your visit, our on-site staff will be happy to assist.

Public Areas

Guide dogs:
Guide dogs and guide dogs in training are welcome in all Xiqu Centre facilities.

Accessible parking:
Our outdoor car park has a limited number of accessible parking spaces, available for eligible users on a first-come, first-served basis.
Access facilities at the information desk and ticket office:
The Xiqu Centre information desk and ticket office are equipped with an induction loop system and digital personal amplifiers for effective communication with visitors who are Deaf or hard of hearing. Visitors may request staff to communicate through the digital personal amplifier when necessary. 
Lifts:
All floors of the Xiqu Centre are connected by wheelchair accessible public lifts.
Accessible toilet:
Unisex accessible toilets are available on all floors except B1.
  Temporary refuge spaces:
Temporary refuge spaces are available on all floors for emergency purposes.


Theatres

Accessible seating:
Wheelchair accessible seats and companion seats are available in all theatres. For easy access and additional space, a number of aisle seats with removable armrests are available in the Grand Theatre. Both the Grand Theatre and Tea House Theatre also have easy access locations that can be reached either without steps or via a few steps. If you require one of these spaces, please make your booking as early as possible to ensure availability.
Assistive listening devices:
Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Infrared systems are installed in the Grand Theatre, Tea House Theatre and Seminar Hall and headsets may be used at all seats within the venues. Devices can be borrowed on a first-come, first-served basis at the information desk.


Programmes

Access tours:
Our Xiqu Centre guided tours are fully accessible for wheelchair users and people with physical disabilities. Live Cantonese audio description and / or Hong Kong Sign interpretation are availableforgroup tour requests from eligible groups with at least 21 days’ advance notice. For more information, see https://www.westkowloon.hk/xiqucentreguidedtours

Audio description:
Audio description is the provision of verbal description of visual elements of a performance or event to supplement the visual information of people with visual impairments. On-request Cantonese audio description services are available for learning programmes and group tours with advance notice (for learning programmes at least 14 days, for group tours at least 21 days). Requests can be made via the online registration form or by email. We will make every effort to accommodate requests and arrangements depending on availability. For more information, see https://www.westkowloon.hk/xiqu-centre/learning

Assistive listening:
Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Infrared systems are installed in the Grand Theatre, Tea House Theatre and Seminar Hall and headsets may be used at all seats within the venues. Devices can be borrowed on a first-come, first-served basis at the information desk.
Surtitles:
The venues are equipped with bilingual surtitle facilities and most performances are surtitled in Chinese and English. Please refer to the individual event information page for details.
Hong Kong Sign interpretation:
Sign interpretation is the translation between spoken language and sign language to facilitate communications between people who can hear and people who are Deaf or hard of hearing. On-request Hong Kong Sign interpretation services are available for learning programmes and group tours with advance notice (for learning programmes at least 14 days, for group tours at least 21 days). Requests can be made via the online registration form or by email. We will make every effort to accommodate requests and arrangements depending on availability. For more information, see https://www.westkowloon.hk/xiqu-centre/learning. Please refer to the individual event information pages for details.

 

Courtesy wheelchairs:
A limited number of courtesy wheelchairs are available on a first-come, first-served basis at the information desk.